Shipping & Delivery Policy
Last Updated: July 28, 2026
At SKstore.com.np, we aim to make your shopping experience simple and convenient. We provide delivery services for our products across Nepal.
1. Delivery Coverage
SKstore.com.np provides delivery services across Nepal, subject to courier availability and accessibility of the customer's location.
Delivery availability may vary for remote or difficult-to-access areas.
2. Order Processing
After an order is placed, our team may contact the customer to confirm the order and delivery details.
Orders are generally processed after successful confirmation.
Processing time may vary depending on:
- Product availability
- Order volume
- Customer confirmation
- Payment status, where applicable
- Other operational circumstances
3. Delivery Time
Estimated delivery time depends on the customer's location and courier availability.
Delivery may take longer during:
- Public holidays
- Festivals
- Bad weather
- Natural disasters
- Transportation disruptions
- High order volumes
- Other circumstances beyond our reasonable control
An estimated delivery timeframe does not constitute a guaranteed delivery date.
4. Delivery Address
Customers are responsible for providing accurate delivery information, including:
- Full Name
- Mobile Number
- Complete Delivery Address
- Municipality / City
- District
- Any useful nearby landmark
Incorrect or incomplete information may cause delivery delays or additional delivery arrangements.
5. Courier & Delivery Partners
We may use third-party courier or logistics partners to deliver orders.
Once an order is handed over to a delivery partner, delivery timing may depend on the courier's operational schedule and circumstances.
6. Delivery Charges
Delivery charges, if applicable, may depend on the product, delivery location, order size, courier service, or current promotional offer.
Any applicable delivery charge will be communicated or displayed during the ordering process.
7. Receiving Your Order
Customers are advised to check the package and product upon delivery.
If you notice visible damage to the package or product, please contact SKstore.com.np as soon as possible and provide relevant photos or videos where requested.
8. Failed Delivery
A delivery may fail because of:
- Incorrect address
- Incorrect phone number
- Customer unavailable at the delivery location
- Customer refusing to receive the order
- Customer not responding to courier calls
- Inaccessible delivery location
- Other circumstances affecting delivery
In such cases, additional delivery arrangements or charges may apply depending on the circumstances.
9. Delayed Delivery
While we work to deliver orders within the estimated timeframe, unexpected delays can occur due to courier operations, weather, transportation problems, public holidays, festivals, or other circumstances outside our control.
We appreciate your patience in such situations.
10. Order Cancellation
Customers may request cancellation before an order is dispatched.
After dispatch, cancellation may be subject to our Terms & Conditions and Return & Refund Policy.
11. Returns & Refunds
For information about product returns, replacements, and refunds, please refer to our 7-Day Return & Refund Policy.
12. Contact Us
If you have questions regarding delivery, please contact SKstore.com.np through our official contact channels.
SKstore.com.np
Online Gadgets & Electronics Store
Nepal