Refund & Return Policy

Last Updated: July 27, 2026

At SKstore.com.np, we want our customers to have a smooth and reliable shopping experience. We offer a 7-day return/refund policy for eligible products.

1. 7-Day Return Period

Customers may request a return within 7 days of receiving the product, provided the product meets our return requirements.

After the 7-day period, return or refund requests may not be accepted unless otherwise required by applicable law.

2. Eligible Returns

A product may be eligible for return if:

• The wrong product was delivered.
• The product arrived damaged or defective.
• The product has a manufacturing issue covered by the applicable product/warranty terms.
• The product does not match the confirmed order.

For certain products, additional conditions may apply.

3. Product Condition

Returned products should generally be:

• Unused or in acceptable condition.
• In the original packaging where applicable.
• Complete with accessories, manuals, cables, and other included items.
• Accompanied by proof of purchase/order information.

Products damaged through misuse, physical damage, unauthorized modification, liquid damage, or improper handling may not qualify for return or refund.

4. Damaged Product on Delivery

If your product arrives damaged, please contact us as soon as possible after delivery.

We may request clear photos or videos of:

• The product
• Packaging
• Shipping label
• Visible damage

This information helps us verify and process your request.

5. Wrong Product

If you receive a product different from the product you ordered, please contact us within the return period. After verification, we may arrange an appropriate replacement or refund.

6. Refund Process

Once a returned product is received and inspected, we will inform you whether the return has been approved.

If approved, the applicable refund will be processed using an available refund method.

Refund processing time may vary depending on the payment method, bank, wallet, or financial institution.

7. Return Shipping

Return delivery arrangements and costs may depend on the reason for the return.

For products received damaged, defective, or incorrectly supplied, SKstore.com.np may provide an appropriate return solution after verification.

For other return requests, return shipping may be the customer's responsibility where applicable.

8. Non-Returnable Situations

Returns may not be accepted for products that:

• Have been damaged by the customer.
• Show signs of misuse or unauthorized modification.
• Are missing essential accessories or parts.
• Are returned after the eligible return period.
• Cannot be verified as purchased from SKstore.com.np.

9. How to Request a Return

To request a return/refund, contact SKstore.com.np with:

Order Number:
Customer Name:
Contact Number:
Product Name:
Reason for Return:
Photos/Videos (if applicable):

Our team will review the request and provide the next steps.

10. Contact Us

For return and refund assistance, please contact SKstore.com.np through our official contact channels.

SKstore.com.np
Online Gadgets & Electronics Store
Nepal